TELEPHONE SYSTEM UPDATE 16/08/2021

Our phone line issue has now been resolved. Please do bear with us, our lines are very busy, especially on Mondays. We have as many people answering the telephones as possible but during busy periods there will be likely be delays in your call being answered. Where possible, please use the eConsult service.

CQC

Redlands Primary Care is registered with CQC, however we have yet to be evaluated by them. Therefore we have provided the most recent ratings of Chiddenbrook Surgery, and of New Valley Practice. The aim of CQC is to ensure that patients can expect all health and adult social care services to meet essential standards of quality. As part of this the CQC will occasionally undertake inspections at the Practice. As part of inspection, the CQC Representative will talk to patients as well as the Practice Team to gather information. To support this they may also access documents and records, including patient information.

Chiddenbrook Surgery

Overall rating Good

Date 26.1.2018

attach form from Chid website

New Valley Practice

Overall rating Good

Date 4.1.2018 Attach form from NV website

NHS England and the Care Quality Commission commit to a common purpose to improve outcomes for patients

NHS England and the Care Quality Commission (CQC) are committed to working together to deliver the statutory duty set out in the Health and Social Care Act 2012 to co-operate and to deliver their common purpose, which is to improve outcomes for patients.

The Partnership Agreement aims to foster a culture in which there is support, challenge, engagement, openness and co-ordination at all levels.

The agreement formalises existing close working between the CQC and NHS England, embedding a shared commitment to work together to achieve three priorities that will facilitate improved outcomes for patients.

NHS England and CQC will:

  • Agree an information exchange protocol to share information and intelligence about the quality of care to spot potential problems early and manage risk
  • Implement the mechanisms proposed by the National Quality Board (NQB) in their document ‘Quality in the new Health System: Maintaining and Improving Quality from April 2013 (January 2013)’, on how the healthcare system should prevent, identify and respond to serious failures in quality.
  • Set the tone for ways of working nationally, locally and in the wider landscape of our organisations and strategic partners in healthcare.
  • The agreement between NHS England and CQC cements joint working at national level and sets out the values and behaviours we want to demonstrate through effective joint working.

Information on the CQC website on the Partnership Working Agreement