TELEPHONE SYSTEM UPDATE 16/08/2021

Our phone line issue has now been resolved. Please do bear with us, our lines are very busy, especially on Mondays. We have as many people answering the telephones as possible but during busy periods there will be likely be delays in your call being answered. Where possible, please use the eConsult service.

Order a Repeat Prescription

How to order your medication

Via online ordering

It is easier and quicker to manage request repeat prescriptions via our online service. Simply register/log in using the buttons below.

By post

You can post your prescription slip or written request to us. Either tell us which pharmacy you’d like the prescription sent to or include a stamped addressed envelope for return by post, (please allow time for possible delays with the postal service).

In person

You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

Pharmacy ordering/collection service

Pharmacies offer a prescription collection service from our practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the practice. Please contact the pharmacy of your choice for more information if you wish to use this service.

Telephone

We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.


SystmOnline

It is easier and quicker to manage request repeat prescriptions via our online service. Simply log in and select an option.


eConsult contact us

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with a ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the pharmacy for dispensing.

Run out of medication requests

We aim to issue prescriptions within two working days (excluding weekends and bank holidays). ‘Urgent’ requests disrupt the smooth running of the practice. Please talk to your pharmacist about ways they can support you with ordering medication.

Thorverton dispensary

If you are a Thorverton dispensing patient you may order online via Systmonline (see link above), or use the Keep Repeat service. Just alert the dispenser when you collect your medication which meds you want to order for the following month.

28 day prescriptions help reduce medicine wastage

Unused prescription medicines cost the NHS an estimated £300 million every year. This could pay for …

11,778 MORE community nurses or

80,906 MORE hip replacements or

19,799 MORE drug treatment courses for breast cancer or

300,000 MORE drug treatment courses for Alzheimer’s or

312,175 MORE cataract operation

Source: Medicine Waste UK

Redlands Primary Care are committed to reducing this waste and improving patient safety. Hence from the 1st April 2021 we will be changing our prescribing intervals to 28 days*. This will reduce wastage when a medicine is stopped or changed and will reduce the risk of errors when medication is changed in the middle of a supply

Prepayment certificates can help with medicines costs (https://www.gov.uk/get-a-ppc ) and electronic Repeat Dispensing (https://www.nhsbsa.nhs.uk/pharmacies-gp-practices-and-appliance-contractors/prescribing-and-dispensing/electronic-repeat-dispensing-erd/erd-information-patients  ) can help with the convenience of obtaining your prescriptions. The community pharmacists and practice clinical pharmacists can help with these.

​* Individual prescription quantities may vary depending on the drug/condition being treated at the discretion of the prescribing clinician   

Help with your Prescription

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service, pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual pharmacy to check that they offer this service; if they don’t, they may either direct you to another pharmacy who does provide it, or ask you to phone 111 where you can request details of a local pharmacy that provides the service.

You must then take with you to the relevant pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the practice is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Additional information

Hospital and Community Requests

When you are discharged from hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the hospital, please contact the practice to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

Doctors or pharmacists at the practice regularly reviews the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-repeat items

Non-repeat prescriptions, are medicines that have been issued but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review with your GP prior to the medication being added onto your repeat prescription records.

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.