Practice Closures for Training

The Practice will be closed from 1pm for training and development on the following dates: Telephone calls will be redirected to Practice Plus Group (PPG), patients requiring urgent medical attention that cannot wait until the practice reopens will be assisted by PPG. Should you require MEDICAL ADVICE contact the NHS 111 service.  Telephone number:  111 Please remember, NHS 111

Redlands Primary Care > Your Record

Your Record

We would like to keep your records keep your up to date, so please complete the appropriate form if your medical information or personal details change.

Online Access to Your Medical Records

If you wish to, you can request access to view your medical records online through Systmonline.   

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Being able to view your record online might help you to manage your medical conditions.  You may also find it useful to be able to access information in your record that you may need, such as your medication or immunisation history.

There are two types of access to your medical records you can view

1. Detailed Coded Record Access

This will include access to view all the clinically coded information in your records – such as problems, procedure codes, diagnoses, medication, test results, immunisations and allergies. You will be able to see when a referral has been made or a letter received, but not be able to read the contents of the letter.

Clinical codes are similar to topic headings in a book, they will give you information about what that consultation or entry was in relation too without the very specific information that the doctor or nurse typed into your records.  This is called Detailed Coded Record Access.

2. Full Clinical Record Access

This type of access will include all the information seen for those patients with Detailed Coded Record Access, but will also allow you to read free text entries in your records and attachments such as hospital letters.

Things to Consider before Applying for Online Access

Before you apply for online access to your medical record, there are some other things to consider:

1. Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

2. Abnormal Results or Bad News

If your GP has given you access to test results or letters, you may see something that you find upsetting to you.  This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

3. Choosing to Share Your Information with Someone

It’s up to you whether or not you share your information with others – perhaps family members or carers.  It’s your choice, but also your responsibility to keep the information safe and secure.

4. Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

5. Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood.  If you require further clarification, please contact the surgery for a clearer explanation.

6. Information about Someone Else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.