Where possible, for routine medical problems and enquiries only, we are encouraging patients to complete an online consultation form rather than phoning or emailing us. The form is assessed by a doctor, nurse or paramedic for medical problems, or an appropriate member of staff for non-medical enquiries, to decide the best way to provide care, or address your problem.
We aim to respond within 7 days (excluding weekends and Bank holidays).
If this is not possible, or your problem cannot wait for a routine response, please telephone the practice on (01363) 727111 and a receptionist will ask you a few questions so we can determine the urgency of your call.
If you need to book a routine appointment with a member of our nursing team please telephone the practice rather than submitting an online consultation form.
For life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally 12 minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- Once you have found a Doctor you want to work with, please try to stick with them as much as possible. It saves time reviewing what has happened in the past, and results in your Doctor understanding your views and concerns.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.